Refund policy

Our Commitment to Your Satisfaction

At PayBla, your satisfaction is our top priority. If for any reason you are not completely happy with your purchase, we are here to make it right — no hassle, no stress.

Return Window

You have 30 days from the date of delivery to request a return or exchange. After this period, we are unable to process return requests.

Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • The item must be in its original, unused condition
  • The item must be in its original packaging
  • Items showing signs of use, wear, or customer-caused damage will not be accepted

How to Return Your Order

  1. Email us at info@paybla.store with your order number and reason for return
  2. Our team will respond within 24 hours with a return form and instructions
  3. Securely package your item and ship it back using a trackable shipping method
  4. Send us your return tracking number once dispatched

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the item received was defective, damaged, or incorrect — in which case we cover all return costs.

Refund Processing

Once we receive and inspect your returned item, you will be notified by email. If approved, your refund will be issued within 7 business days to your original payment method. Please allow additional time for your bank to process the transaction.

Order Cancellations

You may cancel your order within 30 minutes of placement. After this window, your order enters processing and can no longer be cancelled.

To cancel, email info@paybla.store immediately with your order number in the subject line.

Damaged or Incorrect Items

If you received a damaged, defective, or incorrect item, please contact us immediately at info@paybla.store. We will arrange a free replacement or full refund at no additional cost to you.

Exchanges

We accept exchanges on eligible items. Contact us at info@paybla.store to begin the exchange process, and we will guide you through every step.

Contact Us

Email: info@paybla.store
Phone: (714) 435-2100
Address: 3333 Bristol St Ste 2500, Costa Mesa, CA 92626, United States

Monday – Friday: 10:00 AM – 6:00 PM (PST)
Saturday – Sunday: 12:00 PM – 5:00 PM (PST)
Response time: 30 minutes – 24 hours